SHIPPING & RETURNS
Black greeting cards
Card orders placed before 4pm (Mon-Fri) and 12pm (Saturday) are sent out the same day 'First Class (except Bank Hols).
Card orders placed between 4pm and 7.30pm (Mon-Fri except Bank Hols), are sent out next day.
*Subject to exceptions for remote areas with limited transport infrastructure such as Northern Scotland and outlying Islands.
We expect 90% of card orders to arrive the next working day, however, it may take up to 3 working days to arrive, particularly during peak periods.
Return & Exchange Policy
Where an item is faulty, we will ask you to return it to us within three days of receipt. You can contact our Customer Service Team for a Freepost returns address. Your right to return items to us in accordance with these Terms is in addition to any other statutory rights you may have.
If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with.
Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.