Frequently asked questions

I placed my order when will it be delivered?

Orders placed before 4pm Mon-Fri can arrive between 8am and 6pm on the next working day (Mon-Sat). Orders placed after 4pm will be processed the next following working day.



I have not received my Confirmation Email? Has my order been placed?

If you could contact us with the following details we will be able to check for you. We require your full name, post code, date and estimated time of order and the products ordered. Please also check your junk folder as your security settings may not allow emails from Mikael Lovell.



Do I need to set up an account to place an order?

No, setting up an account is optional. If you wish to create an account you can do this at any time, including at the end of checkout.
You'll be able to enjoy the following benefits through your Mikael lovell account:

  • Review purchases.
  • Save your address and payment details so you can shop even quicker next time.
  • Manage your account details, address book and email preferences.
  • Special offers – get the low-down on any discounts and promotions
  • Event reminders – never forget a birthday or anniversary again.



How do I create an account?

Click Log In at the top right hand side of the page. Enter your name, an existing email address and create a password.



I’ve forgotten my password – What should I do?

Click 'Log In' at the top right hand side of the page. Click on 'Forgotten your password’. Enter your email address. An automatic email will send the password directly to you.



What is your security policy?

We want to make sure that you're safe and secure when you're shopping with us online. We operate 3D secure through 'Verified by Visa', which protects your card against unauthorised use and gives you peace of mind when shopping online.